Refund & Cancellation Policy

Last updated: 10 October 2026

AskMyKundli sells prepaid, digital question packs. This policy explains when you can cancel or get a refund.

1. Cancellation

Because question packs are credited to your account immediately after payment, an order cannot be cancelled once payment is successful. You are never auto-billed — every purchase is a one-time payment, so there is no subscription to cancel.

2. When you are eligible for a refund

• Duplicate or excess charge: if you were charged more than once for the same order, the extra amount is refunded in full.
• Payment taken but pack not credited: if money was debited but the questions did not appear in your balance, we will either credit the pack or refund the payment — your choice.
• Failed answers: a question that fails to produce an answer because of a technical error on our side is not charged, so no refund is needed.

3. When refunds are not available

• Questions that have already been answered, since the digital service has been delivered.
• Unused or partly used question packs. Credits never expire, so an unused pack stays in your account for later use.
• Follow-up questions. Each question, including a follow-up, uses one credit once a valid answer is delivered.
• Dissatisfaction with the content of a reading, as astrology is interpretive and outcomes are not guaranteed.
• Complimentary free questions, which have no cash value.

4. How to request a refund

Email us from your registered email address with your order/payment ID and the reason for the request.

5. Processing time

We review requests within 2 business days. Approved refunds are issued to the original payment method through Razorpay and typically reach your account within 5–7 business days, depending on your bank or card issuer.